Airline Information

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New Ticketing Policy for United Airlines

Effective July 14, 2008

United is adding ticketing requirements to fares that previously did not have ticket time limits.

Unticketed or speculative bookings decrease the number of available seats we have to offer our customers, increase distribution costs and result in lost revenue opportunities. As part of our cost control efforts that are necessary for us to successfully compete in an industry challenged by record high fuel prices and a softening economy, we are applying advance ticketing requirements on most refundable fares with North America (U.S. and Canada) point-of-sale bookings.

The revised policy requires ticketing the later of three days before departure or 24 hours after booking for First and Business, and Normal Economy (Y, B) Classes; and 24 hours after booking for all other Economy classes. Please check all fare rules to determine exact ticketing time limits for each booking.

Fares*

North America (US & Canada)

Point of Sale Requirements

(for bookings made after Monday, July 14 at 9 p.m. CT)

First Class: F, A, P

Business Class: C, D, Z

Economy: Y, B

For bookings made at least 3 days before departure, tickets must be issued 3 days prior to departure

For bookings made less than 3 days before departure, tickets must be issued within 24 hours of booking.

All other Economy Fares

Tickets must be issued 24 hours after booking.

*Certain fares will continue to be excluded as required by contract, such as government fares and some Corporate fares.

FAQs about Ticketing Requirements

When will the new policy take effect?

The new requirements took effect at 9 p.m. CT on Monday, July 14 for North America point of sale, and apply to bookings made at that time and beyond.

What about bookings made before 9 p.m. CT Monday July 14?

Bookings will be governed by the rules in place at the time the booking was made. For example, take a booking made on July 1 for travel on December 22, for which there was no ticketing requirement at the time of booking. This booking would continue to have no ticketing requirement.

What are the new rules for First and Business Class fares?

If the booking is made at least 3 days before departure, tickets must be issued 3 days prior to departure. If the booking is made less than 3 days before departure, tickets must be issued within 24 hours of booking.


What about Economy Class fares?

For Y and B, the ticketing requirements are comparable to those for First and Business Classes: If the booking is made at least 3 days before departure, tickets must be issued 3 days prior to departure. If the booking is made less than 3 days before departure, tickets must be issued within 24 hours of booking.

For most other Economy Class fares, tickets must be issued 24 hours after booking. However, no changes will be made at this time to any Economy Class fares with existing ticketing requirements.

What happens if a ticket is not issued within the required time?

The booking will be cancelled.

What if the PNR has both Y and Q fares on different segments?

When an itinerary has multiple fare classes with different ticketing requirements, the most restrictive requirements will apply.

How will I know which ticketing requirements will apply?

Since all ticketing requirements will be specified in the fare rules, you should check the fare

rules to determine the appropriate ticketing requirements. Exceptions will be handled through fare filing.

What about contract fares which have different ticketing requirements?

Ticketing requirements will not be imposed on these fares if they conflict with current contract language. In the future, as contracts get updated, new language around ticketing requirements may reflect the new policy.

Why are ticketing requirements being added?

Unticketed or speculative bookings have economic consequences resulting in fewer available seats to offer customers, increased distribution costs and lost revenue opportunities.

Does this mean that refundable fares lose their flexibility?

No. Those fares will continue to be refundable, even if they are ticketed.

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